Refund & Cancellation Policy
How payments, deposits, refunds and cancellations work for services provided by GLOBALINIX LTD.
This policy explains the refund and cancellation terms that generally apply to services provided by GLOBALINIX LTD. A specific proposal or service agreement may contain additional project-specific terms, and where there is a conflict, the specific terms in that proposal or agreement apply.
Payment arrangements
Customers and GLOBALINIX LTD agree on a payment schedule by mutual understanding. Payments may involve deposits, milestones, or another agreed schedule, as set out in the applicable proposal or service agreement.
Requesting a refund
Customers may request a refund in accordance with this Refund and Cancellation Policy. Refund eligibility depends on the circumstances of the request, the amount of work or service already completed, the applicable service agreement, applicable law, and applicable payment-provider rules.
Refund requests should be made as soon as possible and within the timeframe stated in the applicable policy or service terms. To request a refund, contact us at info@globalinix.com.
Deposits
Deposits are generally non-refundable once work has commenced, unless otherwise stated in the applicable service agreement or required by law.
After work begins
If work has begun, a refund may still be considered, but the refundable amount may be reduced to account for completed work and any costs already incurred.
Fully completed and delivered services
Fully completed and delivered services are normally not eligible for a refund, subject to applicable law and the terms agreed between the parties.
Partially completed projects
For partially completed projects, a partial refund may be considered for the portion of work not completed, where appropriate and subject to the applicable agreement and law.
Cancellation
Customers may request cancellation before or after work begins.
Before work starts
If no work or service has started, a customer may be eligible for a refund, subject to the applicable terms and law.
After work begins
Where work has started, completed work/services and incurred costs may be deducted from any refundable amount.
Deductions
Where work has started, any refund or cancellation amount may reflect a deduction for completed work and appropriate costs already incurred, as set out in the applicable service agreement.
Refund processing
Once a refund is approved, GLOBALINIX LTD normally processes it within 5–10 business days. The customer’s bank, card issuer or payment provider may take additional time to make the funds available.
Your statutory rights
Nothing in this policy affects any rights or remedies that cannot lawfully be excluded or restricted, and nothing in this policy limits any rights you may have under applicable UK consumer law.
Contact us
If you have questions about this policy or wish to request a refund or cancellation, please contact us at info@globalinix.com or by phone at +44 7480250481.